I was shocked and VERY amused to find a negative review over the same reason I came here to PRAISE True Seating Concepts - they replaced a broken wheel on my chair at no cost!!Granted, mine was broken by my movers and was not a fault of the original manufacturing. I expected to have to buy a new chair or find a creative wheel solution on my own, but the manufacturer was very understanding and sent me a new set of wheels.Like the other reviewer, I also live in WA, and the wheels took about 2 weeks to arrive.I wasn't too bothered though because it saved me the cost of a new chair!
The chair itself is comfortable and wasn't too hard to assemble.I'd give it five stars, but the padding on the seat has worn a little thin after just a year and a half of use.
Also, my old office had at least two dozen of these chairs and some squeaked or didn't lean back easily, but I'm tempted to blame that on poor maintenance as mine doesn't exhibit these problems.
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Product Description:
Soft, layered pillow-top construction is designed to maximize your all day working comfort.
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