Z-Line Executive Chair with Mesh Fabric Review

I bought this chair a weeks ago. When I opened up the box and inventoried the parts,
there was one missing. The main control mechanism that connects the base of
the chair to the top. Without this part the chair is unusable.

I contacted the company (Z-line) that same day and it took them 2 days to respond.
The customer service representative that got back to me assuredthat they
would have the parts shipped out the very next day. I became concerned when a
week passed and they still had not e-mail me the promised tracking number.
I contacted them today to see If I could get the tracking number only to find
out that they had not shipped the part yet and they would get around to it at the
end of the day. I asked if they would upgrade the shipping so I did not have to wait
an additional week, and the customer service rep became rude. She informed me that
"If you want a chair that bad, you should take it back and get a new one."

The only reason this product is getting more than one star from me is because I tried
the chair out before I bought it. It really is a comfortable chair. If you don't mind
waiting 2 weeks with the box of chair parts sitting in your living room before before
you can use it, consider this product.

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Product Description:
Executive chair.

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